Refunds, in plain English — no fine print games.

• 7-day refund window: the remaining refundable balance of an existing most-recent captured charge can be requested within 7 calendar days of capture.
• After 7 days: partial refunds for the unused days remaining inside the 30-day grant are at our discretion. We err generously when the request relates to a service issue we caused (downtime, broken sync, analytics outage).
• No renewal offer: checkout is closed and no renewal can be purchased. A historical captured charge retains its own remediation record — see the Cancellation Policy for how renewals work.
• No captured charge: there is no payment to refund, and the current private-beta journey collects no payment method.

• Open Settings → Billing → Request a refund. The self-serve path submits the remaining refundable balance of the latest captured charge when it is still inside the 7-day window.
• If self-serve is unavailable, email [email protected] from the address on your account for manual review.
• Refunds are issued to the original payment method via Razorpay. Funds typically reach your card or UPI account within 5–7 business days, depending on your bank.
• We do not deduct gateway fees from the refundable balance.

Pricing research is exploratory only. It is not purchasable, does not reserve a seat, is not a limited-seat sale, and collects no payment. No verified paid-user or revenue claim is made by this policy.

• Charges older than 30 days: outside the grant window we billed for, the service has already been delivered.
• Accounts terminated for fraud, abuse, or breach of the Terms of Service (uploading fabricated trade data, bypassing prop-firm rules, API abuse).
• Trading losses, missed opportunities, or any consequential damages — TradeLoop is an analytics tool, not a trading system; see the "not financial advice" clause in Terms.

Refund questions, edge cases, or appeals: email [email protected] or use the form on our Contact page. A founder reads every refund email personally.