Refunds, in plain English — no fine print games.

Free needs no payment, so there is nothing to refund. Your first Pro purchase can be refunded in full if you ask within the refund window shown before you pay of paying. When Razorpay confirms the refund, that Pro period ends and your account returns to Free. Other requests are considered case by case.

• First Pro purchase: refunded in full if you ask within the refund window shown before you pay of the payment.
• Later purchases, or after the window: considered case by case, at our discretion. We err generously when the request relates to a service problem we caused, such as downtime.
• No renewal charge: Pro never renews automatically, so there is no renewal charge to refund. See the Cancellation Policy for how a Pro period ends.
• Free: there is no payment to refund.

• Email [email protected] from the address on your account and say which payment you would like refunded.
• Refunds are issued to the original payment method via Razorpay. Funds typically reach your card or UPI account within 5–7 business days, depending on your bank.
• We do not deduct gateway fees from the refunded amount.

Once the refund is confirmed, the refunded Pro period ends and your account returns to Free. Exporting your data stays free.

• A Pro period that has already ended: the service for that period has been provided.
• Accounts terminated for fraud, abuse, or breach of the Terms of Service (uploading fabricated data, misrepresenting results, API abuse).
• Trading losses, missed opportunities, or any consequential damages — TradeLoop is an evidence tool, not a trading system; see the "not financial advice" clause in Terms.

Refund questions, edge cases, or appeals: email [email protected] or use the published contact options on our Contact page. Opening an email link does not submit a request or confirm delivery.