§ 01
General support
Email [email protected] for any product question, billing issue, broker-sync problem, or feature request. We aim to reply to every message within one business day; in practice most threads see a response within a few hours during Indian business hours (Mon–Fri, 09:00–19:00 IST).
For account-specific questions please email from the address on your TradeLoop account so we can verify the request before disclosing any account data.
§ 02
Direct to the founder
Anything urgent, sensitive, or "I really need a person to read this" — email [email protected]. Varun reads it personally, typically within 24 hours.
§ 03
Legal and compliance
Privacy requests, data-deletion notices, regulatory enquiries, or formal legal correspondence go to [email protected]. See also our Privacy Policy and Terms of Service.
§ 04
Security disclosures
Coordinated vulnerability disclosure goes to [email protected]. Full policy and credits live on our Security page; researchers can also reference /.well-known/security.txt per RFC 9116.
§ 05
Registered office
TradeLoop is operated from India. Our registered office address is available on request — email [email protected] and we will share it within one business day. We are listing the office address publicly here as soon as registration paperwork completes.
§ 06
Refund and cancellation
For refund eligibility see the Refund Policy; for cancellation mechanics see the Cancellation Policy. Both are short reads.