Cancellation — and why there is nothing to cancel.

Free needs no payment and has no period. Pro is one payment through Razorpay that covers the period shown before you pay. No subscription or recurring charge is set up, so nothing renews on its own.

When a Pro period ends, your account returns to Free unless you pay again. Exporting your data is free on Free and on Pro.

• No cancellation is required. Not paying again is all it takes: TradeLoop never takes a payment you have not made yourself through Razorpay.
• Ending Pro early: a paid Pro period runs to its end. If it is your first Pro purchase and you are within the refund window shown before you pay of paying, you can ask for a refund under the Refund Policy instead.

• Where: Settings → Delete account. Self-service; no email tickets required. Export first if you want a copy; exporting is free.
• When: access ends at once, and removal of the account and user-linked product data completes within 24 hours; backups expire on the schedule in our Privacy Policy. Security, deletion-audit, legal-remediation, subject-free revocation, and unlinkable invite-redemption records can remain under the retention limits in that policy.
• Refunds: deleting your account does not refund a Pro period by itself. If your first Pro purchase is still inside its refund window, ask for the refund under the Refund Policy before you delete your account.
• Effect on data: retained security or legal records are not presented as completely deleted. The audit database currently has no automated expiry; the planned 365-day active / 7-year archive workflow is not operational. See the Privacy Policy for the exact account-erasure boundaries.

We reserve the right to suspend or terminate accounts that violate the Terms of Service: uploading manipulated data, misrepresenting results, abusing the API. Wherever possible we provide notice and an opportunity to export your data first. Where ongoing platform safety requires immediate action we may suspend first and notify you afterwards.

Cancellation questions or escalations: email [email protected] or use the Contact page.